Conflict Management Training


Navigate and resolve workplace conflicts with poise and effectiveness through our “Managing Conflict” course. Designed for professionals at all levels, this course offers strategic insights and practical tools to handle disagreements constructively and maintain positive interpersonal relationships at work.


Conflict is a natural part of any dynamic business environment. The “Managing Conflict” course equips participants with the necessary skills to understand the sources of conflict, approach disputes with confidence, and foster a cooperative work environment. By focusing on resolution techniques and communication skills, this training helps prevent conflicts from escalating and ensures they lead to productive outcomes.


This course is ideal for:

Course Outline

Understanding Conflict

  • Identifying the root causes of conflict
  • Types of conflict in the workplace

Communication Skills for Conflict Management

  • Active listening and empathetic communication
  • Assertive communication techniques

Conflict Resolution Strategies

  • Applying negotiation and mediation techniques
  • Using problem-solving methods to resolve disputes

Emotional Intelligence in Conflict Management

  • Managing emotions for constructive conflict resolution
  • Understanding and responding to the emotional needs of others

Preventing Conflicts

  • Proactive measures to reduce conflict
  • Building a supportive and inclusive team culture

Case Studies and Role Plays

  • Real-world scenarios to practice conflict management skills
  • Analysis and feedback on conflict resolution performance


Participants will leave the course with:

  • A strong foundation in the principles and practices of effective conflict management.
  • Enhanced communication skills to address and resolve conflicts.
  • Practical experience in applying conflict resolution techniques in various scenarios.
  1. Promoting equal opportunity and fair treatment in employment through the elimination of unfair discrimination
  2. Implementing affirmative action measures to redress the disadvantages in employment experienced by designated groups, to ensure their equitable representation in all occupational categories and levels in the workforce.’

Welcome to our complete guide on Employment equity and its new 2023 amendments. Right here, we will offer you with clear and concise information about this important new EE legislation, ensuring you understand its motive, key principles, EE changes, Compliance and the obligations it imposes on employers. We will also talk the newest amendments and their impact, retaining you updated with the modern day compliance requirements.

At its core, Employment Equity aims to promote fair and equitable workplaces by addressing systemic discrimination and ensuring equal opportunities for all employees. This Act encourages employers to create inclusive environments where diversity is valued and individuals from designated groups have equal access to employment and advancement opportunities.

With the current amendments, Employment Equity has undergone essential modifications. We are going to delve into those updates, highlighting the important areas affected and the implications for employers. By understanding the amended provisions, you will be better equipped to navigate compliance necessities and ensure your employer meets its obligations. At McDowell Development Institute South Africa ( MDSA ) We believe Employment Equity should be about Transformation, Diversity, Inclusive and Equity.

In terms of the new amendment,

  1. Changes include the introduction of an Employer Equity Certificate of Compliance which companies wishing to participate in state contracts are now required to provide. Companies without an Employment Equity Certificate of Compliance will not be able to receive any points under the Management Control pillar of the B-BBEE scorecard and could be subject to fines and penalties for non-compliance with the Employment Equity Act. Management Control has traditionally been the pillar that all sectors struggle the most with.
  2. Sector-specific targets set by the Minister of Employment and Labour ostensibly after consultations with industry over the past 18 months, appear to have been more closely aligned to the BEE scorecard.

The newly amended Employment Equity (EE) Act to aid workplace transformation in SA to come into operation on 01 September 2023


Empower yourself with the skills to manage and resolve conflicts effectively with our “Managing Conflict” course. Gain the confidence to handle difficult situations smoothly and maintain a positive workplace atmosphere, paving the way for enhanced team collaboration and productivity.

Request a Quotation

Request a Quote