Interpersonal Skills Training


Enhance your interpersonal skills and build stronger, more effective relationships both professionally and personally with our “Interpersonal Training” course. Designed to improve communication, empathy, and collaborative skills, this course is a vital tool for anyone looking to succeed in a team-oriented environment.


Interpersonal skills are crucial for building connections and fostering a supportive work atmosphere. This course offers a deep dive into the essential techniques for understanding, engaging, and influencing others. Participants will learn to navigate social interactions more effectively, resolve conflicts amicably, and build rapport with colleagues and clients alike.


This course is ideal for:

Course Outline

Fundamentals of Interpersonal Skills

  • Understanding the components of effective interpersonal communication.
  • Exploring the role of non-verbal cues and active listening.

Emotional Intelligence

  • Developing self-awareness and self-regulation.
  • Enhancing empathy to understand and respond to the emotions of others.

Building Relationships

  • Techniques for establishing trust and rapport.
  • Strategies for maintaining strong relationships over time.

Conflict Resolution

  • Identifying the sources of conflict.
  • Learning negotiation and mediation skills to resolve disputes constructively.

Persuasion and Influence

  • Understanding the principles of influence and persuasion.
  • Applying these principles to inspire and motivate others.

Cultural Competence

  • Recognizing and appreciating cultural differences.
  • Adapting communication strategies to be effective across diverse groups.


Participants will:

  • Master key interpersonal skills such as communication, empathy, and conflict resolution.
  • Enhance their ability to build and maintain professional and personal relationships.
  • Learn to influence and motivate others in a positive and ethical manner.
  1. Promoting equal opportunity and fair treatment in employment through the elimination of unfair discrimination
  2. Implementing affirmative action measures to redress the disadvantages in employment experienced by designated groups, to ensure their equitable representation in all occupational categories and levels in the workforce.’

Welcome to our complete guide on Employment equity and its new 2023 amendments. Right here, we will offer you with clear and concise information about this important new EE legislation, ensuring you understand its motive, key principles, EE changes, Compliance and the obligations it imposes on employers. We will also talk the newest amendments and their impact, retaining you updated with the modern day compliance requirements.

At its core, Employment Equity aims to promote fair and equitable workplaces by addressing systemic discrimination and ensuring equal opportunities for all employees. This Act encourages employers to create inclusive environments where diversity is valued and individuals from designated groups have equal access to employment and advancement opportunities.

With the current amendments, Employment Equity has undergone essential modifications. We are going to delve into those updates, highlighting the important areas affected and the implications for employers. By understanding the amended provisions, you will be better equipped to navigate compliance necessities and ensure your employer meets its obligations. At McDowell Development Institute South Africa ( MDSA ) We believe Employment Equity should be about Transformation, Diversity, Inclusive and Equity.

In terms of the new amendment,

  1. Changes include the introduction of an Employer Equity Certificate of Compliance which companies wishing to participate in state contracts are now required to provide. Companies without an Employment Equity Certificate of Compliance will not be able to receive any points under the Management Control pillar of the B-BBEE scorecard and could be subject to fines and penalties for non-compliance with the Employment Equity Act. Management Control has traditionally been the pillar that all sectors struggle the most with.
  2. Sector-specific targets set by the Minister of Employment and Labour ostensibly after consultations with industry over the past 18 months, appear to have been more closely aligned to the BEE scorecard.

The newly amended Employment Equity (EE) Act to aid workplace transformation in SA to come into operation on 01 September 2023


Empower yourself with the essential skills to interact confidently and effectively with our “Interpersonal Training” course. By enhancing your ability to communicate, empathize, and influence, you’ll be better equipped to foster meaningful relationships that drive success in every aspect of your life.

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