Managing Problem Employees Training


Equip yourself with effective strategies to manage challenging employee behaviours with our “Managing Problem Employees” training course. Designed for managers and HR professionals, this course offers practical tools and insights to address performance issues, improve employee conduct, and foster a positive work environment.


Dealing with problem employees is a critical skill for any leader. This training provides a framework for identifying, understanding, and resolving issues related to underperforming or disruptive team members. Participants will learn how to handle difficult situations constructively, ensuring that their actions lead to positive outcomes for both the individual and the team.


This course is ideal for:

Course Outline

Identifying Problem Behaviours:

  • Understanding different types of problem behaviours, from poor performance to negative attitudes.
  • Techniques for monitoring and documenting employee behaviour effectively.

Legal and Ethical Considerations:

  • Overview of legal ramifications related to disciplinary actions.
  • Ensuring fairness and ethical management in dealing with problem employees.

Communication Strategies:

  • Skills for conducting difficult conversations about performance and behaviour.
  • Techniques for clear, assertive, and respectful communication.

Developing Improvement Plans:

  • Creating effective performance improvement plans (PIPs).
  • Setting realistic, measurable goals for employee development.

Conflict Resolution Techniques:

  • Methods for resolving conflicts that may arise from addressing problem behaviours.
  • Strategies for mediating disputes between employees.

Motivation and Engagement:

  • Techniques for motivating employees and encouraging positive behaviour changes.
  • Understanding intrinsic and extrinsic motivators.

Managing Emotional Responses:

  • Self-management tips for maintaining professionalism under stress.
  • Strategies for managing one’s own emotions when dealing with challenging employees.

Follow-Up and Decision Making:

  • Establishing a clear process for following up on employee progress.
  • Making fair and informed decisions about the future steps, including potential terminations.


Participants will:

  • Develop a comprehensive understanding of how to manage problem employees effectively.
  • Learn to apply practical techniques for improving employee behaviour and performance.
  • Enhance their ability to handle conflicts and maintain a positive team dynamic.
  1. Promoting equal opportunity and fair treatment in employment through the elimination of unfair discrimination
  2. Implementing affirmative action measures to redress the disadvantages in employment experienced by designated groups, to ensure their equitable representation in all occupational categories and levels in the workforce.’

Welcome to our complete guide on Employment equity and its new 2023 amendments. Right here, we will offer you with clear and concise information about this important new EE legislation, ensuring you understand its motive, key principles, EE changes, Compliance and the obligations it imposes on employers. We will also talk the newest amendments and their impact, retaining you updated with the modern day compliance requirements.

At its core, Employment Equity aims to promote fair and equitable workplaces by addressing systemic discrimination and ensuring equal opportunities for all employees. This Act encourages employers to create inclusive environments where diversity is valued and individuals from designated groups have equal access to employment and advancement opportunities.

With the current amendments, Employment Equity has undergone essential modifications. We are going to delve into those updates, highlighting the important areas affected and the implications for employers. By understanding the amended provisions, you will be better equipped to navigate compliance necessities and ensure your employer meets its obligations. At McDowell Development Institute South Africa ( MDSA ) We believe Employment Equity should be about Transformation, Diversity, Inclusive and Equity.

In terms of the new amendment,

  1. Changes include the introduction of an Employer Equity Certificate of Compliance which companies wishing to participate in state contracts are now required to provide. Companies without an Employment Equity Certificate of Compliance will not be able to receive any points under the Management Control pillar of the B-BBEE scorecard and could be subject to fines and penalties for non-compliance with the Employment Equity Act. Management Control has traditionally been the pillar that all sectors struggle the most with.
  2. Sector-specific targets set by the Minister of Employment and Labour ostensibly after consultations with industry over the past 18 months, appear to have been more closely aligned to the BEE scorecard.

The newly amended Employment Equity (EE) Act to aid workplace transformation in SA to come into operation on 01 September 2023


“Managing Problem Employees” training is essential for leaders and HR professionals who face the challenge of correcting disruptive behaviour in the workplace. This course will empower you to transform problem employees into productive team members, thereby improving overall team performance and morale.

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